What follows is a bit lengthy, but will give you a better idea of what we do, what this role entails and how to apply.
We’re a boutique growth agency that gives a damn about our work, our clients, our people, and doing the right thing. We specialize in:
If you would rather feel trusted to use your expertise and problem-solve than have your manager hawking over your shoulder micromanaging you, keep reading! Here at surefoot, we carve out time for you to get shit done and deliver real value to clients. Leave the wasted time, infighting with colleagues and finger-pointing to someone else. You didn’t become a UX researcher to deal with that stress mess day in and day out!
As a UX Researcher, you’ll enjoy talking to a variety of people to help solve their problems and collaborating with kind, supportive co-workers who respect you and your time – both at and away from the virtual office. You’ll be recognized by peers, leadership and clients for your organizational skills and attention to detail, which are critical to your success. In fact, disorganized, dependent personalities don’t last long here. Nor do people with “that’s not in my job description” attitudes. When smart people collaborate instead of compete and bring solutions instead of problems, amazing things happen.
Speaking of collaboration, that’s something you’ll do regularly with our clients. We bend over backwards (but not forwards) to make sure they’re happy. Our goal is to be the best, most helpful agency they’ve ever worked with. To help us achieve that goal, we encourage you to share and celebrate your authentic self day in-and-day-out with co-workers and clients alike. Even if it means letting your “weird” show every once in awhile.
We’ll be honest; surefoot isn’t for everyone. We encourage and expect you to use your expertise, make decisions without a lot of oversight, go above and beyond to help a teammate or client, spend time to thoughtfully communicate asynchronously, and manage your own work schedule. If you’re a humble team player who likes to see and contribute to the success of something greater than yourself, then we want you to apply. Now.
As a UX Researcher at surefoot, you’ll help lead the charge on improving our clients’ websites by conducting various types of research. You’ll need to enjoy talking to strangers on video calls and should also look forward to the challenge of distilling their responses into straightforward results presentations for client stakeholders. You’ll need to have experience asking non-leading questions and “going off script” at times to draw out the real reason an interviewee is hesitant or vague. You’ll collaborate internally with project managers, UX designers and occasionally, our clients. Successful UX researchers are curious, personable and passionate about helping craft more delightful experiences for end users.
**Something important we want you to know ahead of time is that this job may be a bit different than your standard research gig in that you won’t be working on a single site or app for several months in a row. Instead, you’ll be working on various projects for a variety of clients. One day it could be configuring a card sort, the next could be scheduling and conducting user interviews.
TL;DR – if you’re someone who enjoys “deep working” on the same product or app day-in-and-day-out, this job probably won’t light your fire.
The position is open to U.S.-based applicants only. No Visa sponsorship is provided.
Great, we’re looking forward to meeting you! To get the ball rolling, please submit your application.
If all is well there, you’ll move on to phase two which involves a Zoom video call or two to get to know one another a bit better. If we’re feeling good about that, we’ll contact your references.
And finally, if your references check out and confirm you’re not a stabber, we’ll ask you to do some actual paid work with us to determine fit for both parties. This paid project is a nice way for both parties to get a feel for one another’s work, communication style and more.
All applicants will receive a response. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are an equal opportunity employer and we are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We are also committed to working with candidates from all ability levels throughout the recruitment process to ensure they have what they need to be at their best. If you need accommodation during the application or interview process, please contact us to begin a conversation about your individual accessibility needs throughout the hiring process.