What follows is a bit lengthy, but will give you a better idea of what we do, what this role entails and how to apply.
We’re a boutique user research and conversion rate optimization agency that gives a damn about our work, our clients, our employees, and doing the right thing. We specialize in:
Ready to use your expertise and problem-solving skills? Here at surefoot, we carve out time for you to get shit done and deliver real value to clients.
As a Strategic Director, you’ll enjoy closing out tasks and collaborating with kind, supportive co-workers who respect you and your time – both at and away from the virtual office. You’ll be recognized by peers, leadership and clients for your organizational skills and attention to detail, which are critical to your success. In fact, disorganized, dependent personalities don’t last long here. Nor do people with “that’s not in my job description” attitudes. When smart people collaborate instead of compete and bring solutions instead of problems, amazing things happen.
Speaking of collaboration, that’s something you’ll do regularly with our clients. We bend over backwards (but not forwards) to make sure they’re happy. Our goal is to be the best, most helpful agency they’ve ever worked with. To help us achieve that goal, we encourage you to share and celebrate your authentic self day in-and-day-out with co-workers and clients alike. Even if it means letting your “weird” show every once in awhile.
We’ll be honest; surefoot isn’t for everyone. We encourage and expect you to use your expertise, make decisions without a lot of oversight, go above and beyond to help a teammate or client, spend time to thoughtfully communicate asynchronously, and manage your own work schedule. If you’re a humble team player who likes to see and contribute to the success of something greater than yourself, then we want you to apply.
As a Strategic Director at surefoot, you’ll serve as the strategist and main point-of-contact for 6-7 of our awesome clients. You'll spend about 50% of your time defining strategic A/B test and user research roadmaps and digesting client datasets. 40% of your time will be more project management-based tasks, like ensuring call agendas are updated, client questions are addressed and your tests are moving through our internal queues. The remaining 10% will be spent on team activities, from stand-up 3 days/week to team building activities like Airbnb cooking classes or internal discussions and brainstorms.
You're responsible for ensuring engagements stay organized and on track, so you'll thrive if you're data-driven, task-oriented, enjoy learning new technical concepts and feel comfortable collaborating with co-workers and clients alike. Most of our clients are e-commerce, so an understanding of that world and experience with its unique challenges are important.
We’ll look to you to write detailed specs for designers and developers, triage client questions in Slack and get projects into our internal queue to make sure they move through in a timely fashion. Internally, you’ll collaborate most frequently with data analysts, UX researchers and developers. You’ll work in tandem to ensure our clients feel heard, happy and confident in our work. Successful Strategic Directors are collaborative, organized and able to clearly understand and communicate technical concepts. Oh, and it helps if you pride yourself on delivering thoughtful, customer-centric experiences to end users.
Must-haves
Nice-to-haves
The position is full-time W-2 role and open to U.S.-based applicants only. No Visa sponsorship is provided.
Great, we’re looking forward to meeting you! To get the ball rolling, please submit your application.
If all is well there, you’ll move on to phase two which involves a Zoom video call or two to get to know one another a bit better. If we’re feeling good about that, we’ll contact your references.
And finally, if your references check out and confirm you’re not a stabber, we’ll ask you to do some actual paid work with us to determine fit for both parties. This paid project is a nice way for both parties to get a feel for one another’s work, communication style and more.
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All applicants will receive a response. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are an equal opportunity employer and we are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We are also committed to working with candidates from all ability levels throughout the recruitment process to ensure they have what they need to be at their best. If you need accommodation during the application or interview process, please contact us to begin a conversation about your individual accessibility needs throughout the hiring process.